Marketing, Management Project ( Introduction) Essay

Marketing, Management Project ( Introduction) - Essay Example The presence of other car manufacturers such as Toyota and Tata Motors has made the Asian vehicle market difficult to reach (Lewis, 2011). However, the use of social media in creating product awareness gives Mercedes Benz more opportunities to get in Asian countries, especially in China (Huang, 2014). The importance of global social media channels such as Facebook, Twitter, and YouTube among other national or regional social networks has attracted more attention from product promoters and marketers (Harris, 2014). For a long time, Mercedes Benz has relied on social media channels to reach areas with high presence of technology. Mercedes has significantly used the Chinese leading social media networks; Qzone, Tencent Weibo and Sina Weibo in efforts to reach its target market. This means that the interaction and discussion of its brand and products is very high in social networks (Lewis, 2012). The use of social media channels in product awareness and interaction with both customers has increased in the last two years. Company marketers and public relation officers have set out to understand the real benefits from the use of social media by organization in communicating with their customers. While social media channels may not be as effective as television, newspapers or print media, Sandoval (2014, p. 46) notes that the personal relationship created by these channels improves the confidence of the customers. Mercedes Benz and other firms using social media have widely used the channels to connect with their customers concerning the quality of products and solution to any problems raised by customers (Barker et al, 2012). According to Lewis (2012), most potential customers spend more time online seeking clarification and information on products or services they are interested in. Customers use this important brand information in making their buying decisions (Lardi and Fuchs, 2013). Therefore, the type of information